Time is valuable!
We are deeply committed to your health, well-being, and overall quality of life. To ensure the best outcomes, it is important you follow the personalized plan of care developed in collaboration with our team. Your active participation, including home exercise program adherence, is crucial for the recovery process. Follow-up sessions provide the opportunity to re-assess progress, address remaining issues, and continue advancing your recovery. Without consistent follow-up, achieving full recovery becomes less likely.
Our staff will make every effort to fulfill your scheduling needs. While we understand that last minute things and emergencies come up, no-shows and cancellations have negative effects including but not limited to:
- Limited improvement in your recovery process
- Reduced availability of appointments for other clients, especially during peak hours
- Loss of time and revenue for Exceed Physical Therapy and Performance
Our Policy
- 1st Cancellation or No-Show: A warning will be issued, and you will be automatically enrolled in appointment reminders (if not already enrolled)
- 2nd Cancellation or No-Show (and any subsequent occurrences): A $40 fee will be charged
- 3rd No-Show: Your account and treatment plan will be reviewed by our administrative staff.
Cancellation: A session is considered canceled when you notify us within a 24-hour window before your appointment.
No-Show: A no-show occurs when you fail to attend a session without notifying our office in advance.
If this policy is violated, payment for the missed session will be required before your next visit, and future appointments can only be scheduled after the fee is paid. Thank you for your understanding and cooperation in helping us maintain a smooth and effective treatment experience for all of our clients.
Exceed Physical Therapy & Performance 